Payment

Prices are listed in GB pounds. Payment is accepted via Paypal.  This allows you to pay securely with a credit card whether you have, or don’t have, a Paypal account.  Please contact me directly if you would prefer to transfer funds directly.

You can also buy direct from the workshop.  Please contact me to arrange a convenient time for your visit.

Postage

Orders are usually processed and shipped within a day of receiving payment.  Delivery within the UK is via second class post.

Please be advised that postage does not include tracking or insurance.  In the unlikely event that your order does get lost en route, it will not be trackable or insured.  If you would prefer your order to be shipped with tracking and insurance please contact me before you purchase and I can advise you of the cost of shipping your order.

Postage to the rest of the world is by Royal mail airmail. Please contact us directly to get a price.  International customers are responsible for any custom duties, taxes and fees due by their government.

Exchanges and returns

It is important to me that you are very happy with your purchase.  In the case of the hand dyed yarns and fibres there will be variation.  Please ask me any questions or discuss with me your preferences before you order.

If you change your mind about your order and would like to exchange or return it please contact me within 14 days of receiving your order.  Please note that you will be responsible for any postage charges.

Faulty goods

In the highly unlikely event of faulty goods please contact me within 14 days of receiving your order to organise and replacement or refund.

A word on Colour

Every effort is made to ensure that the products are shown and described true to their colours and qualities.  Differences in monitor settings may cause colours to vary.

I hand dye in small batches using natural plant dyes and synthetic acid dyes.  The dyes used are clearly labelled.  There will be variation in the colours in terms of depth of shade and solidity. Please contact me if you have any questions or specifications before you place your order and I will select skeins that meet your desires.

Product care

Hand wash in cool or cold water.  Rinse gently.  Dry flat.  Do not tumble dry or dry clean.