refund policy

Exchanges and returns

It is important to me that you are very happy with your purchase.  In the case of the hand dyed yarns and fibres there will be variation.  Please ask me any questions or discuss with me your preferences before you order.

If you change your mind about your order and would like to exchange or return it please contact me within 14 days of receiving your order.  Please note that you will be responsible for any postage charges.

Faulty goods

In the highly unlikely event of faulty goods please contact me within 14 days of receiving your order to organise and replacement or refund.